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Terms & Conditions

Sales Agreement

You will receive an order confirmation via email immediately after the order process has been completed. We keep most items in stock and endeavour to send all orders within 2 working days (95% of orders are dispatched the same day if received by 12 midday). Any shortages will be notified by email with full details of when the items will be available. If this is not acceptable you will be able to cancel the order and receive a FULL REFUND.

Cancellation

A binding contract is formed only when you receive confirmation from us that your order has been accepted. You may cancel the order entirely or partially if you discover on receipt that any items ordered are not as you expected. If we are unable to satisfy you, we shall refund the appropriate costs. If you cancel the order after the goods have been despatched, you can still return the order (see Returns Policy below) but you will not be credited for the cost of returning the goods.

Price and shipping costs

All prices exclude VAT and shipping costs. The shipping options and costs are dependent on the weight of the order. As soon as you have selected an item you can click on the button to get a shipping quote. When you have finished shopping and proceed to checkout, you will be asked to choose from the available shipping options which can include 1st & 2nd class post, Royal Mail Special Delivery and various options via our carrier, Interlink

Return Policy

If for any reason you want to return an item please telephone first. Products must be returned in a re-saleable condition and in the original packaging where appropriate. We will refund the total sales amount, less a 25% restocking fee and the original shipping charges.

Delivery

As described above, we offer a choice of delivery options so you can choose how much it costs depending on how quickly you want delivery. Orders received by 2pm are usually dispatched the same day (excluding Saturday, Sunday and Bank holidays). Please check website for details of Christmas shutdown. In the case of strike action by any of our carriers, we will contact you by email, informing you of the situation and offering any alternatives if available. If such options are not acceptable you have the right to cancel your order and receive a full refund. We have the right to make partial deliveries, as long as they don’t cause unreasonable inconvenience. When the partial shipments are made, additional shipping costs will apply only when prior agreement has been reached.

Privacy

We will treat all your personal information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. When you shop on this website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address and telephone number, which are necessary for the delivery of your order.

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